Privacy Policy

Privacy Policy / Family Elite Divers

1. Data Controller

The website Family Elite Divers is operated by Esteban Folquer Mendez, acting as an individual.

Address: Estany de Banyoles 41, 08086 Lliçà d’Amunt, Barcelona, España.
Phone: +34 622849984
Email: info@familyelitedivers.com

This policy explains how personal data is collected, used, and protected when using the website and booking services.

2. Personal Data Collected

Family Elite Divers may collect the following types of personal data:

Identification Data

  • Full name

  • Date of birth

  • Nationality

Contact Data

  • Email address

  • Phone number

  • Postal address

Booking Data

  • Selected destination and dates

  • Diving certification level

  • Number of dives logged

  • Activity preferences

  • Relevant medical information voluntarily provided

Payment Data
Payments are securely processed through the certified Stripe platform. Family Elite Divers does not store full credit card data.

Technical and Usage Data

  • IP address

  • Browser type and version

  • Device information

  • Cookies and navigation data

3. Purpose of Data Processing

Personal data is used to:

  • Manage diving activity bookings

  • Process payments and refunds

  • Coordinate services with partner dive centers

  • Send confirmations and booking-related communications

  • Respond to client inquiries

  • Comply with legal obligations

  • Improve user experience on the website

4. Legal Basis for Processing

Data processing is based on:

  • Performance of a service contract

  • User consent

  • Compliance with legal obligations

  • Legitimate interest in improving services

5. Data Recipients

Data may be shared only when necessary with:

Partner Dive Centers
To properly manage bookings and ensure service delivery.

Payment Platforms
To securely process transactions.

Technical Providers
Web hosting, email, and other digital service providers necessary for website operation.

Public Authorities
When legally required.

Data is not sold or shared with unauthorized third parties.

6. International Data Transfers

As Family Elite Divers operates internationally, some providers and dive centers may be located outside the user’s country of residence.

Appropriate safeguards are implemented to ensure that personal data receives an adequate level of protection according to applicable law.

7. Data Retention

Personal data is retained:

  • As long as the contractual relationship exists

  • As needed to comply with legal obligations

  • Until the user requests deletion, where legally possible

8. User Rights

Users can exercise their rights at any time, including:

  • Access to personal data

  • Correction of inaccurate data

  • Deletion of data when no longer necessary

  • Restriction of processing

  • Objection to processing

  • Data portability

Requests can be sent to: [Your contact email]

Users also have the right to lodge a complaint with the competent data protection authority.

9. Data Security

Family Elite Divers implements appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access

  • Accidental loss or destruction

  • Improper alteration

  • Unauthorized disclosure

However, no internet transmission system is completely secure.

10. Cookies

This website uses technical and analytical cookies to improve user experience.

For more information, users can consult the Cookie Policy.

11. Minors

Services are not intended for minors without parental or guardian consent.

No personal data is knowingly collected from minors without verifiable consent.

12. Policy Updates

Family Elite Divers reserves the right to modify this Privacy Policy to reflect legal updates or changes in services.

Updates will be published on this page.

13. Acceptance

By using this website, users acknowledge that they have read and accepted this Privacy Policy.